Refund & Return Policy

Return Eligibility

You may request a return if:

• The product was damaged during delivery.
• The wrong product was delivered.
• The item has a manufacturing defect.

To be eligible for a return:

• The return request must be made within 2 days of delivery.
• The product must be unused and in its original packaging.
• Proof of damage or issue (through photos or videos) may be required.

Non-Returnable Items

Due to hygiene and product safety reasons, the following cannot be returned:

• Used accessories
• Customized products
• Clearance or sale items (unless defective)

Refund Process

Once the returned item is inspected and approved:

• Refunds will be processed within 5–10 business days.
• The refund amount will be credited to the original payment method used during checkout.

Damaged or Incorrect Orders

Please email us within 48 hours of delivery with the following information:

• Order number
• Photos or video of the product and its packaging
• Description of the issue

Send details to: tivaa2026@gmail.com