Frequently Asked Questions

Absolutely. All our jewelry pieces are meticulously crafted from genuine precious metals, including 18K and 22K solid gold, premium 925 sterling silver, and platinum. Each order is accompanied by a certificate of authenticity detailing the exact materials and hallmark status.

To preserve the pristine radiance of your jewelry, we recommend removing it before swimming, bathing, or applying cosmetics and perfumes. Clean your pieces gently using a soft, lint-free polishing cloth. Keep them stored individually in their original protective pouches to prevent scratching.

We offer a 30-day return or exchange policy for all unworn jewelry in its original luxury packaging. Simply initiate a request via your Orders History page or contact our support team. Returns are processed within 5-7 business days of receipt.

We provide fully insured, premium shipping on all orders. Standard domestic shipping takes 3-5 business days, while express shipping takes 1-2 business days. International orders typically arrive in 7-10 business days. All packages require a signature upon delivery for security.

Yes, we specialize in bespoke jewelry creation. Whether you are customizing an engagement ring or designing a unique family heirloom, our lead artisans will guide you from initial sketch to finished masterpiece. Submit a query via our form to start the consultation.