Frequently Asked Questions

Find answers to common questions about our premium jewelry, shipping, and return policies, or send us a query directly on our Contact Us page.

Store FAQ

Orders are typically processed within 1–2 business days and delivered within 3–7 business days depending on location.

No, COD is unavailable at this moment. We accept secure prepaid online payments via major credit/debit cards, net banking, UPI, and popular digital wallets.

Once your order is shipped, the order status updates are available in My Orders

Currently there is no order cancellation allowed in the website. Once placed ,orders cannot be cancelled unless approved by TIVAA admin which will be reviewed case to case basis.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue and your order number at tivaa2026@gmail.com.

Yes, exchanges may be offered for defective or incorrectly delivered products, subject to stock availability. Please reach out to customer support to initiate an exchange.

Absolutely. Tivaa products are thoughtfully designed and make wonderful gifts for birthdays, festivals, anniversaries, and special occasions.

You can email our customer support team at tivaa2026@gmail.com. Alternatively, you can submit a query using the contact form on our Contact Us page.

Still Have Questions?

If you couldn't find the answers you were looking for, feel free to send us a message or get our direct support contact details.